Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesNice place to live, close to everything. — Beautiful property, nice size apartments, nice common areas. Leasing office a little rough to work with but eventually they get things done.
response from property -Ms. Haverlin,
Thank you for taking the time to provide your valuable feedback of Modera Douglas Station. I will review your comments with our team and apologize for any miscommunication or misunderstanding that occurred. Our goal is to provide the best customer service experience.
Thank you
Connie Ventura
Community Manager
|Recommended: YesProud to be a Modera Resident — I tell all my friends that when it comes to prime location, quality of amenities, and great staff they will have a hard time finding a place like Modera that has it all.
Mr. Abello,
Thank you so much for this amazing review of Modera Douglas Station! We are so happy that we have met all your expectations.
Connie Ventura
Community Manager
|Recommended: YesA little pice of heaven in Coral Gables — You live here and you can't believe it. The 2 pools are amazing, they have the best beds.
Then, you have rooms, beautifullness all around. Gyms are amazing. Maintenance is always super fast.
Can't believe I live here.
Ms. Gonzalez,
We are so happy to hear that you are happy to be a part of the Modera family. We look forward to your continued residency with us.
Connie Ventura
Community Manager
|Recommended: YesI think it is amazing — I would highly recommend it and say it is an amazing place to live at.
Mr. Gonzalez,
We are so happy to hear that you are happy living at Modera Douglas Station!
Thank you
Connie Ventura
Community Manager
|Recommended: YesGreat place. — The staff is amazing. And the building is hands down the best in Coral Gables.
Fernando,
Thank you for the FIVE-star review of Modera Douglas Station!
Connie Ventura
Community Manager
|Recommended: YesPerfect — perfect
Grace,
Thank you so much for your FIVE-star review! We are happy that we have meet your expectations!
Connie Ventura
Community Manager
|Recommended: NoMaintenance — I have had several issues requiring maintenance to be performed. The response time was less than adequate and a follow-up request had to be performed to get the work completed. A request to talk to the property management to follow up about issues was performed. But againthe request had to be submitted for them to contact me again because they did not make any attempt to contact me about the issues incurred. I would not recommend this complex to anyone due to the service provided almost 3 months without a dishwasher .........
Mr. Brooks,
Thank you for taking the time to speak to me yesterday, regarding your maintenance experience. Our goal is always to provide exceptional service to our residents and meet their expectations. I hope that I was able to address all of your concerns and I look forward to your continued residency with us.
Thank you
Connie Ventura
Community Manager
|Recommended: YesExcellent community — Perfect and excellent community
Mr. Cisneros,
We want to thank you for your FIVE-star review of Modera Douglas Station, and we look forward to you being with us for another year!
Thank you
Connie Ventura
Community Manager
|Recommended: YesThink the property is excellent — Love the building love the people
Gabriella,
Thank you so much for your FIVE-star review! We look forward to your continued residency.
Thank you,
Connie Ventura
Community Manager
|Recommended: YesIts mostly good but there are a few things I would change — Things are mostly good but guests do not want to come here because there is no free guest parking. I also wish the front desk could be of more assistance with packages stuff goes missing all the time and there are no cameras to watch for stolen packages and no building system for looking into these kinds of incidents. they act like its not their problem or concern.... There should be cameras in general anyway for security purposes.
Good morning Ms.Argento,
Thank you for taking the time to submit a review of Modera Douglas Station with your kind words as well as your concerns. We do offer the package locker system, which is available 24/7 for delivery of packages and we are currently in the process of implementing a new system to improve the package delivery procedures. I would like to speak a bit more to understand and discuss your concerns. Please stop by the office or contact us at 305.569.9515.
Thank you,
Connie Ventura
Community Manager
|Recommended: YesAmazing — Perfect place to live
Jorge,
Thank you for renewing with us for another year! We look forward to your continued residency for many years to come!
Connie Ventura
Community Manager
|Recommended: NoDON'T BE FOOLED - READ THE ACCURATE REVIEWS ON YELP — Wow I wish I could give them fractional or even negative stars. One if flattering. Let me first preface this review by saying Modera really, really, cares about their yelp reviews, which all seem to be pretty accurate. They WILL comment on this review, within a matter of hours most likely, explaining how sorry they are they didnt exceed expectations. What a joke. If the other reviews are any indication of previous experiences, MillCreekResidences, don't even bother saying sorry. Save yourself the time. You have apologized to all these other people, yet you clearly have made no attempt to be better for the past two years. Insanity is doing the same thing over and over again, expecting a different result, and insanity appears to describe the Modera management perfectly.
Firstly, the leasing office is comprised of a guy named Joe and a guy named Simon. Joe is moderately helpful and seems like he's trying to do the right thing. Sadly, we dealt with Simon. Simon is young, has
We appreciate you taking the time to provide your valuable feedback,and we sincerely apologize for not meeting your expectations. Resident feedback is very important to us;it is an opportunity to ensure a better community for you and your living experience. Again, we thank you for your feedback.
Connie Ventura
Community Manager
|Recommended: YesHere 3 years. Have been great — It’s safe environment. Management very strict with Security which is great for me because that was my biggest concern when I was looking for a place to live.
Maintence and office responds quickly and professionally to all requests or concerns. Always friendly. Great amenities. The gym is fantasy
Ms.Davis,
Thank you so much for taking the time to leave us such a wonderful review. I will share it with our team. We look forward to your continued residency.
Connie Ventura
Community Manager
|Recommended: YesGood — good
Xu,
Thank you for the wonderful ratings on our customer service!
Connie Ventura
Community Manager