Ratings & Reviews

Overall Rating

5
(210 reviews)
93.3% of customers recommend this property

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Resident Reviews

submitted by Elizabeth L. - |Recommended: NoNice spot but concerns are not addressed. Moved in one month ago and have flagged building security issues several times abs nothing has been done about it. Front door to building does not lock and locks from garage into building don’t lock. Have called on this many times and am told they are being fixed but nothing has changed. Most recently a nonresident got in and was passed out in a stairwell. This is scary and unsafe and management is not actively responsive about it. The staff are nice but getting 1 star given the lack of action and follow through.
response from property -Thank you for your feedback and for bringing these concerns to our attention. We sincerely apologize for any frustration and anxiety this situation has caused. We communicated with you earlier that we were waiting on a specific part to fix the front door lock. We did not intend for you to feel as if nothing was being done, but unfortunately, we were at the mercy of the part's arrival. I personally walked through the garage doors and can confirm that they all lock properly now. Please know that we are committed to addressing any future concerns promptly. If you have any other issues or need further assistance, don't hesitate to reach out to us directly. Thank you for your patience and understanding. We value your residency and aim to ensure your experience at Modera is nothing short of exceptional. Best, Wendy Kelsey, Community Manager
submitted by John E. - |Recommended: YesIt was great working with Wendy during the water damage emergency they had. She was extremely professional and allowed us to do what he had to do. Thanks again for your support.
response from property -Thank you for the 5-star rating! We're thrilled to know that you had a positive experience. Your feedback is greatly appreciated and we look forward to serving you again in the future. Regards, Wendy Kelsey, Community Manager
submitted by Rene M. - |Recommended: YesThank you Christ. Great customer service and very knowledgeable leasing agents. They answered Al the questions regarding the building apartments and the community. I cannot wait to move in.
response from property -Rene, Thank you for taking the time to leave us such a wonderful review. Here at Modera Douglas Station, we strive to provide exceptional service and we are so happy to hear that we delivered on this. I will be sure to share your comments with our team. If you ever need anything, please do not hesitate to reach out to us at 305-569-9515 or stop by the office. Thank you again! Wendy Kelsey, Community Manager
submitted by Mario S. - |Recommended: YesSuper. Christ is the best
response from property -Hi Mario, Thank you for the 5-star review at Modera Douglas Station. We appreciate the time you took to leave us such a great recommendation.
submitted by Dong A. - |Recommended: YesAaaa — Aaaa
response from property -Hi Dong An, Thank you for the 5-star review at Modera Douglas Station. We appreciate the time you took to leave us such a great recommendation. Best, Sahira Matos Community Manager
submitted by Marilyn Z. - |Recommended: YesBeautiful building, beautiful apartments I love layouts of the apartments I saw. Great customer service and very knowledgeable leasing agents. They answered Al the questions regarding the building apartments and the community. I cannot wait to move in.
response from property -Dear Marilyn, Thank you for the 5-star review at Modera Doulgas Station. We appreciate the time you took to leave us such a great recommendation. Best, Shawn, Community Manager
submitted by Wilver P. - |Recommended: YesBest store ever
response from property -Dear Wilver, Thank you for the 5-star review at Modera Douglas Station. We appreciate the time you took to leave us such a great recommendation. Best, Shawn, Community Manager
submitted by Juan H. - |Recommended: YesMODERA — EXCELLENT PLACE TO LIVE
response from property -Juan, Thank you for taking the time to leave us such a wonderful review. Here at Modera Douglas Station, we strive to provide exceptional service to our residents and we are so happy to hear that we delivered on this. I will be sure to share your comments with our team. If you ever need anything, please do not hesitate to reach out to us at 305-569-9515 or stop by the office. Thank you again! Wendy Kelsey, Community Manager
submitted by Julie G. - |Recommended: YesNew in town — This apartment complex is beautiful and in a great location. Everyone is super friendly and helpful. I would definitely recommend living here at modera.
response from property -Julie, Thank you for taking the time to leave us such a wonderful review. Here at Modera Douglas Station, we strive to provide exceptional service to our residents and we are so happy to hear that we delivered on this. I will be sure to share your comments with our team. If you ever need anything, please do not hesitate to reach out to us at 305-569-9515 or stop by the office. Thank you again! Wendy Kelsey, Community Manager
submitted by Jennifer T. - |Recommended: YesAwesome Location — Love the location and the community so far I've only been there for 2-weeks.
response from property -Jennifer, Thank you for taking the time to share your positive experience at Modera Douglas Station. We are so happy you chose to call our community home and we look forward to your continued residency for many years to come. If you ever need anything, please do not hesitate to reach out to us at 305-569-9515 or stop by the office. Thank you again! Wendy Kelsey, Community Manager
submitted by Ben G. - |Recommended: YesIve been living at modera 7 years. They are professional, friendly and always on the ball. Wendy Kelsey runs a tight ship. She is awesome and responsive. The maintenance dept is second to none. I highly recommend Modera Douglas Station
response from property -Ben, Thank you for taking the time to leave us such a wonderful review. Here at Modera Douglas Station, we strive to provide exceptional service to our residents and we are so happy to hear that we delivered on this. I will be sure to share your comments with our team. If you ever need anything, please do not hesitate to reach out to us at 305-569-9515 or stop by the office. Thank you again! Wendy Kelsey, Community Manager
submitted by Leslie G. - |Recommended: NoWhen I moved my daughter in in August, Chris in the leasing office was FANTASTIC Recently, four of her packages that were delivered were stolen. We have photos from the shipping companies that they were delivered to the package area, but when my daughter went to pick them up, they were nowhere to be found. She spoke to the management office multiple times. They constantly said they would get back to her and never did. Clearly this is a blow off. I called on her behalf and left a voicemail. No one returned my call. Our next step is to file a police report. I do not recommend moving into a building where the management office is not concerned about package theft that is occurring in the building. This needs to be resolved. There should be cameras and security in the package room. Packages should be secure in individual mailboxes or there should be a package attendant. This needs to be addressed.
response from property -Leslie, We appreciate you taking the time to provide your valuable feedback, and we sincerely apologize for not meeting your expectations. Resident feedback is very important to us; it is an opportunity to ensure a better community for you and improve your living experience. Again, we thank you for your feedback, and we look forward to resolving your concern. Please feel free to contact me directly at 305-569-9515 or [email protected] and we will set up a time to discuss further. Joe Blackburn, Sr. Community Manager
submitted by Marcos D. - |Recommended: YesThe team at the Management Office are so cool Chris and Sofia are very kind to offer solutions. I'm glad to be part of this community
response from property -Marcos, Thank you for your wonderful comments. I will share these with our team. We are so happy to have Chris & Sofia here at Modera Douglas Station. We are glad we were able to assist. We look forward to your continued residency.  Joe Blackburn, Sr. Community Manager, [email protected]
submitted by  - |Recommended: NoI moved in to my apartment on the 8th floor of Modera Douglas Station Phase I Building on December 21, 2022 to a cockroach infestation my apartment is filled with roaches. I asked to be moved to another unit in the building that was not infested with roaches and building management refused. I learned that pest control comes to the building once a week. I've never heard of pest control coming to another apartment building once a week. Building management has refused, despite several requests, to treat my dishwasher when so many roaches are crawling in and out of it. I cannot use it as a result. Tonight, I walked by the trash room on the first floor, which is located right next to the package room, and where vehicles park for deliveries. I saw that it has lots of roaches and I saw a roach flying there Perhaps this is unsurprising as there is a an open pipe not a leaking pipe in that room in which water pours on the ground.
response from property -Emma, We appreciate you taking the time to provide your feedback. Here at Modera Douglas Station, we strive to provide an excellent level of service and living experience, and it sounds like we missed the mark. We apologize for this and would like the opportunity to speak with you to resolve this issue and ensure this doesn’t happen again. Should you wish to discuss your experience further, we encourage you to reach out to us at 305-569-9515, and we will set up a time that works best for you. Wendy Kelsey, Community Manager
submitted by Estefanía E. - |Recommended: YesVery friendly staff and good community. — Chris and Wendy are always helpful and very caring. Love living here and the amenities.
response from property -Estefania, Thank you for your wonderful comments. I will share these with our team. We are so happy to have Wendy & Chris here at Modera Douglas Station. We are glad we were able to assist you and look forward to your continued residency. Joe Blackburn, Sr. Community Manager, [email protected]

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