Ratings & Reviews
Your Review
Resident Reviews
|Recommended: NoUnsafe building, rude staff, packages always stolen. Grateful for the kind maintenance staff, but I had an awful experience in this building and it is genuinely just sad.
response from property -We're truly sorry to hear about your experiences and we appreciate you taking the time to share your feedback. We take your concerns seriously and we're committed to improving our community for all residents. We encourage you to reach out to us directly at 305-569-9515 or [email protected] so we can discuss your concerns in more detail. We value your input and look forward to the opportunity to make things right. Thank you.
- Wendy Kelsey, Community Manager
|Recommended: NoThe leasing process was extremely slow — The leasing process was extremely slow. My daughter and her roommate has to wait months to get a word of the approval. The contract is very one sided with very hefty late fees. The staff at has been courteous on the phone so far.
Christian, Thank you for your feedback on ways we can improve our service offering, as well as your kind remarks. Please feel free to reach out to us with your suggestions anytime by emailing us [email protected]. We are delighted that you enjoy your apartment home, and look forward to seeing you at our next resident event. Wendy Kelsey, Community Manager
|Recommended: NoNice spot but concerns are not addressed. Moved in one month ago and have flagged building security issues several times abs nothing has been done about it. Front door to building does not lock and locks from garage into building don’t lock. Have called on this many times and am told they are being fixed but nothing has changed. Most recently a nonresident got in and was passed out in a stairwell. This is scary and unsafe and management is not actively responsive about it. The staff are nice but getting 1 star given the lack of action and follow through.
Thank you for your feedback and for bringing these concerns to our attention. We sincerely apologize for any frustration and anxiety this situation has caused. We communicated with you earlier that we were waiting on a specific part to fix the front door lock. We did not intend for you to feel as if nothing was being done, but unfortunately, we were at the mercy of the part's arrival. I personally walked through the garage doors and can confirm that they all lock properly now.
Please know that we are committed to addressing any future concerns promptly. If you have any other issues or need further assistance, don't hesitate to reach out to us directly.
Thank you for your patience and understanding. We value your residency and aim to ensure your experience at Modera is nothing short of exceptional.
Best,
Wendy Kelsey, Community Manager
|Recommended: YesIt was great working with Wendy during the water damage emergency they had. She was extremely professional and allowed us to do what he had to do. Thanks again for your support.
Thank you for the 5-star rating! We're thrilled to know that you had a positive experience. Your feedback is greatly appreciated and we look forward to serving you again in the future.
Regards,
Wendy Kelsey, Community Manager
|Recommended: YesThank you Christ. Great customer service and very knowledgeable leasing agents. They answered Al the questions regarding the building apartments and the community. I cannot wait to move in.
Rene, Thank you for taking the time to leave us such a wonderful review. Here at Modera Douglas Station, we strive to provide exceptional service and we are so happy to hear that we delivered on this. I will be sure to share your comments with our team. If you ever need anything, please do not hesitate to reach out to us at 305-569-9515 or stop by the office. Thank you again! Wendy Kelsey, Community Manager
|Recommended: YesSuper. Christ is the best
Hi Mario,
Thank you for the 5-star review at Modera Douglas Station. We appreciate the time you took to leave us such a great recommendation.
|Recommended: YesAaaa — Aaaa
Hi Dong An,
Thank you for the 5-star review at Modera Douglas Station. We appreciate the time you took to leave us such a great recommendation.
Best,
Sahira Matos
Community Manager
|Recommended: YesBeautiful building, beautiful apartments I love layouts of the apartments I saw. Great customer service and very knowledgeable leasing agents. They answered Al the questions regarding the building apartments and the community. I cannot wait to move in.
Dear Marilyn,
Thank you for the 5-star review at Modera Doulgas Station. We appreciate the time you took to leave us such a great recommendation.
Best,
Shawn, Community Manager
|Recommended: YesBest store ever
Dear Wilver,
Thank you for the 5-star review at Modera Douglas Station. We appreciate the time you took to leave us such a great recommendation.
Best,
Shawn, Community Manager
|Recommended: YesMODERA — EXCELLENT PLACE TO LIVE
Juan, Thank you for taking the time to leave us such a wonderful review. Here at Modera Douglas Station, we strive to provide exceptional service to our residents and we are so happy to hear that we delivered on this. I will be sure to share your comments with our team. If you ever need anything, please do not hesitate to reach out to us at 305-569-9515 or stop by the office. Thank you again!
Wendy Kelsey, Community Manager
|Recommended: YesNew in town — This apartment complex is beautiful and in a great location. Everyone is super friendly and helpful. I would definitely recommend living here at modera.
Julie, Thank you for taking the time to leave us such a wonderful review. Here at Modera Douglas Station, we strive to provide exceptional service to our residents and we are so happy to hear that we delivered on this. I will be sure to share your comments with our team. If you ever need anything, please do not hesitate to reach out to us at 305-569-9515 or stop by the office. Thank you again! Wendy Kelsey, Community Manager
|Recommended: YesAwesome Location — Love the location and the community so far I've only been there for 2-weeks.
Jennifer, Thank you for taking the time to share your positive experience at Modera Douglas Station. We are so happy you chose to call our community home and we look forward to your continued residency for many years to come. If you ever need anything, please do not hesitate to reach out to us at 305-569-9515 or stop by the office. Thank you again! Wendy Kelsey, Community Manager
|Recommended: YesIve been living at modera 7 years. They are professional, friendly and always on the ball. Wendy Kelsey runs a tight ship. She is awesome and responsive. The maintenance dept is second to none. I highly recommend Modera Douglas Station
Ben, Thank you for taking the time to leave us such a wonderful review. Here at Modera Douglas Station, we strive to provide exceptional service to our residents and we are so happy to hear that we delivered on this. I will be sure to share your comments with our team. If you ever need anything, please do not hesitate to reach out to us at 305-569-9515 or stop by the office. Thank you again! Wendy Kelsey, Community Manager
|Recommended: NoWhen I moved my daughter in in August, Chris in the leasing office was FANTASTIC Recently, four of her packages that were delivered were stolen. We have photos from the shipping companies that they were delivered to the package area, but when my daughter went to pick them up, they were nowhere to be found. She spoke to the management office multiple times. They constantly said they would get back to her and never did. Clearly this is a blow off. I called on her behalf and left a voicemail. No one returned my call. Our next step is to file a police report. I do not recommend moving into a building where the management office is not concerned about package theft that is occurring in the building. This needs to be resolved. There should be cameras and security in the package room. Packages should be secure in individual mailboxes or there should be a package attendant. This needs to be addressed.
Leslie, We appreciate you taking the time to provide your valuable feedback, and we sincerely apologize for not meeting your expectations. Resident feedback is very important to us; it is an opportunity to ensure a better community for you and improve your living experience. Again, we thank you for your feedback, and we look forward to resolving your concern. Please feel free to contact me directly at 305-569-9515 or [email protected] and we will set up a time to discuss further. Joe Blackburn, Sr. Community Manager
|Recommended: YesThe team at the Management Office are so cool Chris and Sofia are very kind to offer solutions. I'm glad to be part of this community
Marcos, Thank you for your wonderful comments. I will share these with our team. We are so happy to have Chris & Sofia here at Modera Douglas Station. We are glad we were able to assist. We look forward to your continued residency. Joe Blackburn, Sr. Community Manager, [email protected]