Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesDiego — I wanted to say that my interactions with Diego from maintenance have been great. He has been here several times and he is very efficient and knowledgeable great personality as well
response from property -Joseph,
Thank you so much for your kind words! We are so happy to hear that Diego was able to assist you. We are so lucky to have him!
|Recommended: YesMaintenance — I had a problem with refrigerator, submitted a maintenance request and within 2 hours the refrigerator was fixed. Alejandro was super courteous and knew what he was doing. 2 thumbs up Modera
Hi Clara,
Thank you so much for sharing your experience! We’re thrilled to hear Alejandro provided such prompt and courteous service — he truly takes pride in his work, and we’ll make sure to share your kind words with him. We’re grateful to have you as part of the Modera Douglas Station community!
Warm regards,
Wendy Kelsey
Community Manager
|Recommended: YesProperty Manintenance needs to improve — I really like this property and the staff, but the last year has been very challenging with maintenance issues.
The elevators break every single month and sometimes it takes more than a month to be fixed. This is really an issue.
The building has a lot of students, and they make a lot of noise during weekends.
The speed bumps in the parking lots are loosened, and I often see people driving above the speed limit.
Besides that, I have requested a couple time for umbrellas or any structure with shaded in the pool area. We live in Miami, come one It's practically impossible to use the grills during summer May to September and that is a shame because THE POOL AREA IS AMAZING
I also would love to have a tot lot or a little area dedicated to kids. We have this internal year with some couches and tables, and this area is always empty. I think it's a great place to be used by kids.
Thank you for sharing your feedback with us. We truly appreciate your kind words about our staff and community, and we also want to acknowledge the challenges you’ve experienced.
We agree the elevators have been an issue, primarily Elevator 1 near the leasing office. Unfortunately, the repair was prolonged due to a necessary part replacement, but we are actively working with our service provider to improve response times moving forward.
Regarding noise, please don’t hesitate to notify the leasing office whenever disturbances occur so we can take appropriate action. Your comfort is important to us, and we want to ensure everyone enjoys their home here.
We’re also excited to share that we are in the early stages of updating our pool furniture, which will include new umbrellas and tables for the grill area. We know how much our residents love the pool, especially during Miami summers, and we want it to be a space you can fully enjoy.
Lastly, we appreciate your suggestion about a tot lot or dedicated children’s area. Resident feedback is an important part of how we plan future improvements, and we’ll certainly take this into consideration as we continue enhancing the community.
Thank you again for your thoughtful review and for being part of our community.
—Wendy Kelsey
Community Manager
|Recommended: YesRefrigerator freezer replacement — My refrigerator and freezer have not been working well, so I created a maintenance request. Even though this was no emergency, Alex came quickly to check, and came back soon with a whole new refrigerator freezer as this was the second time mine has not been working. Alex was super helpful and surprisingly quick with the installation. I am very grateful that Modera Douglas Station responds fast to maintenance requests. Happy to be with a new working fridge now. Thank you Alex
Dear Nina,
Thank you so much for sharing your experience! We’re happy to hear Alex was able to resolve the issue quickly and ensure you had a brand-new refrigerator installed without delay. Providing prompt and reliable service is always our priority, and we’ll be sure to pass along your kind words to Alex. We’re glad you’re enjoying your new fridge and appreciate you being part of the Modera Douglas Station community!
Merci beaucoup,
Wendy Kelsey, Community Manager
|Recommended: YesTheodore was so wonderful, very knowledgeable and professional He made us feel like home right away. The move in was very smooth, Wendy is also extremely efficient and fixed all our small issues on the spot in 5 minutes Thank you, best team
Thank you so much for your thoughtful review! We’re thrilled to hear that Theodore made your move-in process smooth and welcoming, and that Wendy was able to quickly resolve the little details to get you settled right away. Our team takes pride in creating a seamless experience from day one, and your feedback means a lot to us. We’re so happy to have you as part of the Modera Douglas Station community!
Best,
Wendy Kelsey, Community Manager
|Recommended: YesThe staff are kind and efficient. Thank you to Wendy who came to help fix the oven and check in on us
Thank you for taking the time to share your kind words! We’re delighted to hear that our team could assist and that Wendy was able to make sure everything with your oven was resolved. Providing efficient and caring service is always our goal, and we’re so glad you felt supported. We appreciate you being part of the Modera Douglas Station community!
Regards,
Wendy Kelsey, Community Manager
|Recommended: YesFirst Timer — Expensive and quasi responsive
Hi Elizabeth,
Thank you so much for taking the time to share your feedback. We truly appreciate it. Our pricing remains competitive within the current market, and we understand that response time is just as important as value.
We sincerely apologize for any delays you experienced. We've been navigating a period of high traffic while working through some staffing challenges. The good news is we’re finalizing our new hires and are excited to get back to the level of service you deserve.
If there’s anything you need in the meantime, please don’t hesitate to reach out. We’re here and happy to help.
Warm regards,
Wendy Kelsey, Community Manager
|Recommended: YesAmazing — Mi esposo y yo vivimos hace un año aquí y volvimos a renovar , nos encanta es muy limpio , nuestro apartamento tiene linda vista y toman en cuenta cada request
¡Hola!
Muchísimas gracias por tomarse el tiempo para dejarnos este comentario tan positivo. Nos alegra mucho saber que ustedes y su esposo han decidido renovar con nosotros. Es un placer saber que disfrutan de la limpieza, la vista desde su apartamento y que se sienten atendidos.
¡Gracias por seguir confiando en nosotros como su hogar!
Con aprecio,
Wendy Kelsey, Community Manager
|Recommended: YesWe worked with Chris who made this process super smooth and easy. He walked through each step and was super responsive to questions. Thanks Chris We can't wait to move in
Karie Nero
We're thrilled to hear that you're enjoying your home and our community's amenities! It's great to know that Chris was able to assist you and that you appreciate the cleanliness and spaciousness of your home. We're here to help, so don't hesitate to reach out to us at 305-569-9515 or [email protected] if you need anything. Thanks for your positive feedback! - Wendy Kelsey, Community Manager
|Recommended: YesI was searching for apartments in Coral Gables while still living in California, and to say I was overwhelmed would be an understatement. Modera Douglas Station caught my eye, so I decided to reach out — and I’m so glad I did Chris contacted me right away, and from the very first call, he was incredibly friendly, helpful, and patient.
He immediately sent me photos and detailed information, and even offered to do a virtual tour to show me around the property. Throughout the entire application process, Chris guided me step by step, making everything so much easier and less stressful.
His customer service and genuine kindness make him a huge asset to the community, and I’m really looking forward to moving in, introducing my dog, and meeting him in person.
5 stars for Chris — he’s awesome
We're thrilled to hear that you're enjoying your home and our community's amenities! It's great to know that Chris was able to assist you. We're here to help, so don't hesitate to reach out to us at 305-569-9515 or [email protected] if you need anything. Thanks for your positive feedback! - Wendy Kelsey, Community Manager
|Recommended: YesLiving in Modera — Has all the amenities you’ll ever need. All the Staff is amazing, super helpful and kind
Thank you for the 5-star review at Modera Douglas Station. We appreciate the time you took to leave us such a great recommendation.
Best,
Wendy Kelsey, Community Manager
|Recommended: YesChris was such a sweetheart Made me feel welcomed. I've been looking around for a new place for ages, and I feel like I may have been convinced.
We're thrilled to hear that you had a positive experience touring our community with Chris! It's wonderful to know that our location and environment resonated with you as a great place to start a new chapter. Our team is always here to assist you further. Feel free to reach out at 305-569-9515 or [email protected].
Best,
Wendy Kelsey, Community Manager
|Recommended: YesChris was superb in their tour of the apartments and created a warm and inviting vibe that would make anyone want to be a resident
We're thrilled to hear that you had a positive experience touring our community with Chris! It's wonderful to know that our location and environment resonated with you as a great place to start a new chapter. Our team is always here to assist you further. Feel free to reach out at 305-569-9515 or [email protected].
Best,
Wendy Kelsey, Community Manager
|Recommended: YesReview — N A
We're so pleased to hear about your positive experience with Chris at Modera at Douglas Station! It's fantastic to know that your clients appreciated his energy and exceptional service. We take great pride in creating a welcoming and positive environment for everyone in our community. Should you or your clients have any additional questions or needs, please feel free to reach out to us at 305-569-9515 or [email protected].
Thank you for your kind recommendation!
Best regards,
Wendy Kelsey, Community Manager
|Recommended: YesGuarantor — easy move in process
Diana, Thank you for taking the time to share your positive experience at Modera Douglas Station. We are so happy you chose to call our community home and we look forward to your continued residency for many years to come. If you ever need anything, please do not hesitate to reach out to us at 305-569-9515 or stop by the office. Thank you again! Wendy Kelsey, Community Manager